Refund Policy

We want every purchase on Zombie Couple AI to feel fair. Here's what happens when something goes wrong.

Failed videos: credits come back automatically

If a video fails to generate, or is never delivered, the credit for that video goes back to your balance on its own. You don't need to contact us. You can try again with the same photos or with new ones.

A video counts as failed when it errors out, times out, or is stopped before delivery. A video that is still in the queue or processing hasn't failed yet, so check My videos before you start another one.

Returning credits is not the same as a cash refund. A returned credit goes back to your Zombie Couple AI balance, not to your card.

AI results vary

Every video is generated by AI from your photos, so results vary by photo: faces, outfits, motion, and small details will differ from one video to the next and from the sample films on the site. Sample films are for reference only. Differences from a sample film are not grounds for a refund. Failed renders return the credit to your balance automatically, as described above.

Credits never expire

Because credits don't expire, there's no rush to use them and nothing to lose by waiting.

Cash refunds for credit packs

Unused packs. If you haven't used any credits from a pack, you can ask for a full refund within 7 days of purchase.

Partly used packs. We'll look at each request individually. If we agree to a refund, it covers the unused credits, based on the price you actually paid for the pack.

Billing mistakes. If you were charged twice, charged the wrong amount, or paid and the credits never appeared, contact us. We'll either add the missing credits or refund the charge, whichever you prefer.

When we don't refund. We don't refund:

• credits spent on a video that finished successfully, even if the result isn't what you hoped for or differs from the sample films (AI output varies);
• credits removed because a job broke our Terms of Service, for example missing consent, minors, or sexual content.

If your country's consumer law gives you more rights than this policy, those rights apply.

How payment refunds work

Zombie Couple AI sells credits through Stripe Managed Payments. Stripe's affiliate Link is the merchant of record, which means it is the seller of the payment. In practice:

• How to ask. You can contact us at support@zombiecoupleaivideo.com or contact Link support directly through your receipt. Either way, the refund goes back through Stripe.
• Stripe can refund too. In some cases Stripe can issue a refund directly within 60 days of purchase, and it applies cooling-off periods where local law requires them.
• Tax. A refund includes any sales tax, VAT, or GST you paid at checkout.
• Payment method. Refunds go to the payment method you used. They usually appear in 5–10 business days, but the exact timing depends on your bank.
• Credits. When a pack is refunded, its credits are removed from your balance.

Please talk to us before opening a dispute with your bank. Disputes take longer to resolve than a refund request. Accounts with fraudulent chargebacks may be closed.

How to request a refund

Email support@zombiecoupleaivideo.com from the address on your Google account and include:

1. the email on your account;
2. the date and amount of the purchase, or the order or receipt number;
3. what went wrong.

Never send your card number or password. We reply within 3 business days.

Contact

zombiecoupleaivideo
Email: support@zombiecoupleaivideo.com